Phintraco Technology Adalah – In a Sophistication of Avaya in the video of the Contacts Center that allows agents and clients to face directly the customer service facilities.
It can be enlarged. You must learn to support strategic business initiatives using the latest data visualization and processing technology.
Phintraco Technology Adalah
The future of automation. Customers hope to respond anywhere through the current selected devices and channels. Platforms such as Facebook, Twitter, WhatsApp, etc. They have changed the way the company interacts with customers.
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How do you support the participation of many other platforms and services over time? This session shows how you can use artificial intelligence (
Internet of Things (IoT) Innovate the way we interact with everything. Through the Breeze Development Platform, Avaya revolutionized the way we communicate. This session shows how to add breeze to IoT to create a powerful workflow that connects machines to humans and humans.
The future of Blockchain. Many organizations are fighting to change large amounts of data for customers. Selective filtering data
The organization can dynamically measure the level of customer satisfaction and change the experience to achieve the goal of the satisfaction level.
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Artificial intelligence (AI). Customers come to business from various new digital channels where numbers continue to increase. Using this channel effectively includes many concepts.
Through this event, employers from several existing companies in several companies are expected to increase efficiency and reduce the cost of the company. Build a connection between employers. And it is the most special month for the group to promote professional interest in the demonstration and technology solutions of Avaya products. This month, the group entered the age of 29. While innovating 29 years of work and the best technical solutions for Indonesian companies, the group has eight people in the company and each member has a different business center. The company is dedicated to information and communication technology, a titles company that offers runners’ concession services and finally participates in real estate development.
In this article, we will talk about the members of the group of a group, that is, the technology. Technology is a modern company in computer infrastructure suppliers and contact center, token and smart card.
The company of suppliers of modern solutions of the Computer Company Infrastructure and Contacts and Tokens and Smart Cards were founded in 2008. Initially, in 1991, it was established as a public distributor of communication equipment products with the Panasonic brand in Indonesia. Technology has a positive result because we continue to work to create the best innovations and services for our clients, efforts and efforts. In 2008, technology became a company that offers information and communication technology solutions by sharing commercial partners, a global leader in technical fields such as Avaya, Verint, Dell Technologies, Oneesspan (Vasco) and Thamalto.
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When creating innovations that provide the best solutions and services to customers, all technical staff always implements the group’s group’s value and culture. In the case of teamwork, E. exceeds the expectations of customers.
This work value and culture are guidelines for all employees in the workplace, and now technology is known as one of the main providers of Indonesia’s technology and communication technology solutions that provide modern computer infrastructure solutions and contact centers, Tokens and tokens and tokens and tokens and tokens and tokens and tokens and tokens and tokens and tokens. Smart card.
So far, technology has registered a variety of achievements. The achievements achieved: the best achievement of the IP teleponia, the best business partner Avaya, the most innovative partner of Avaya (2013), Avaya Innovative Soccer of the Year (2014) an integrator of the System of Applications of the Contacts (2014), Avaya’s Enterprise Growth Partner (2019) and the latest Is Technology was planned as a titanium partner by Dell Technologies, the best level of Dell technologies.
In addition to several proud achievements, technology has five ISO certifications with the reliability and guarantee of quality of the products or services provided. 5 ISO Certifications Property of technology are ISO 9001: 2015, ISO 14001: 2015, ISO 27001: 2013, ISO 2000-1: 2011 and OHSAS 18001: 2007.
Phintraco Technology, Menjadi Bagian Dari Phintraco Group Selama 32 Tahun. Sebagai Solusi Ict Terpercaya, Siap Memenuhi Kebutuhan Teknologi Terintegrasi Anda 👌🏼 Temukan Solusi Yang Hemat Biaya, Optimalkan Big Data, Dan Pengalaman Transaksi
In a very special month for the group, we hope that technology will always help the company’s scanning process in Indonesia and to have sustainable success to help customers get better business in the future. Infrastructure and contact centers, tokens and smart cards are the first lines for the company to provide services quickly, react and efficiently to customers. A solution that can offer the best service to customers today is to apply the automation of the contact center. This automation technology can provide many advantages to the company, especially in terms of customer service. The trend of automation of contact centers is now increasing the demand of the customer of reactive services and increasing without obstacles.
Now, many companies have begun to meet the expectations of the constantly changing customer through the automation tool of the contact center. In addition, contact centers automation technology is one of the most important innovations in the world of customer service. This technology can be the key to creating efficient and effective customer services for a fierce business competence.
This article analyzes the automation of the contact center, starting with definition, benefits, how, for example, the best way to apply. To find more information, check the following item.
The automation of the contact center is a technological implementation to automate customer service processes at the contact center. This implementation process includes various tools and systems that help manage client interaction without human interaction at each stage.
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This technology is specially designed to automatically answer customer’s questions. Therefore, this technology can help companies accelerate service time and improve operational efficiency.
This automation technology is also used to collect data from customer interactions in many companies. The data collected to understand the customer behavior pattern and to improve the quality of service in the future are then analyzed.
Automation of a variety of service processes can help the company create more efficient services. The company can manage more customer demands at the same time without increasing the number of employees.
Customer service process to automatically reduce operating costs. The company can be done because it cannot depend too much on human work so that operating costs can be stored.
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In particular, a system that can automatically provide immediate related answers to each customer question for general questions. This affects customer satisfaction of quick and appropriate services.
AI Technology for Automation of Contact Centers can create a more sensitive customer experience. This can be done by providing proposals and recommendations based on customer data and interaction history. Personal services can increase customer maintenance and loyalty.
In the contact center, the implementation of automation technology is usually performed as a workflow that processes customer interaction. In general, this workflow will begin with an initial interaction when a customer contacts the contact center and will be welcomed by the Smart Virtual Assistant (IVR) or chatbots. Then IVR or chatbot offers some options to customers for information or support.
The system then analyzes the different customer entries, from the menu selection to the question, to determine which answer and support are required. This analysis results from automatic answers by the system. Customers may be indicated by the necessary information without having to include the agent of the Human Contact Center.
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If the problem cannot solve the automatic system, the system continues to interact with the human customer service agent with complete information on the registration of the previous interaction. This may be a guide to the contact center agent related to the problem faced by the customer.
In this process, all data interactions are recorded in real time and further analyze as data for the improvement and improvement of the future service.
There are some important technical components to apply automation in the contact center service. Here are some examples and explanations:
Chatbot is a computer program created to simulate human conversations. In the service center service, the chatbot is often used to answer questions that customers ask, provide product information and recommendations, and complete simple transactions. This allows human agents to focus on solving more complex problems.
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IVR is an automatic phone system that can interact with the system using the sound. This technology is used to call the right department or an agent. The IVR also provides product information, completes transactions and works with high volume of currency.
Customer service processes through email channels can also be automated by email automation. This process is an automatic transmission email according to a specific requirement. At the contact center, this technology is used to convey orders confirmation, status notifications or customer satisfaction surveys. This can improve customer participation and more personal experiences.
Voicebot is an advanced IVR technology with a more sophisticated voice recognition technology. This allows Voicebot to understand more complex voice commands and perform more diverse tasks from the promise of the meeting to the account configuration change.
Predictive analysis technology can use past data to analyze customer behavior and preference and predict the future future. In the contact center, this technology is used to identify customer demands and optimize resource allocation.
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The first step is to understand which area of ​​the customer service process.
